tuviajas.magicalworldorlando.com

[Wonderwoman]

Please help me to find out if this site is a scam:

http://tuviajas.magicalworldorlando.com/
Phone 786 433 2350 y 786 433 4495

They called to tell us we won a trip to Orlando

Thanks for your help.

[Ben]

Sounds like Telephone sales to me , the company is real http://translate.google.co.uk/transl...%3Den%26sa%3DN
El Salvador: 2283-0300
Guatemala: 238-53000
Mexico: 01-800-242-2222
Venezuela: 212-210-5000

International: 001-786-433-4495

[Wonderwoman]

They said we won a trip to Orlando and we need to use our credit card to pay $450.00 for administrative expenses. That's why I am thinking they are fraud.
Thanks Ben for your time.

[Zzbyrd]

Okydoky,

Tuviajas.com appears to be a timeshare company that wants to sell vacation weeks in the hotels they represent. The main objective of this prize is to visit the hotel where you will have to assist to a high pressure sales presentation to buy a time share unit. My personal opinion is that these "prizes" are deceptive.

In this case, the website was created on Jan. 27, 2010, which is very little time.

The decision is yours.

[MundoMagicoOrlando]

GENERAL INFORMATION
Mundo Mágico Orlando/Magical World Orlando, a Universal en Línea Inc group company, leader in Florida tourism in Latin America, offers a formal explanation to all Internet users and, especially, to those who have made it a point to slander our operation.
Based on the fact that slander is the communication to one or more people, with the intention of causing harm, of an allegation made against a person, company or institution, either natural or legal, of a true or false, determined or undetermined statement, that may affect or affects the latter's honor, dignity, or reputation; and that by publishing said slander in mass media such as the press, radio, TV or Internet, it becomes libel, Mundo Magico Orlando clarifies the following:
• We are a service company duly registered under travel license ST37136 issued by the Department of Agriculture and Consumers Services in the United States.
• We have over 15 years experience in the tourism and vacation business.
• We offer vacation packages with competitive prices, which are valid for 12 months, plus an additional 6 months extension.
• We own timeshare resort units in Orlando, Florida, and Cancun, Mexico.
• We own timeshare inventory weeks in over 300 Resorts in the main cities of Latin America and the Caribbean.
• We have provided vacation travel for over 15,000 families since our establishment.
With regard to our promotions:
• They are run in the main radio, cable, and TV stations of the various Latin American countries.
• They are approved and monitored by government agencies within each country. In case the latter should determine that the advertising could in any manner be considered deceitful, the advertising is modified and adjusted until approved.
• Their number is limited according to media and country due to the large number of calls we receive daily.
On receiving the person's call, and if the latter is within the promotion's winner calls, the person is offered:
• A vacation package for 4 people at the promotional price. The package includes accommodations in upper category tourism hotels, daily breakfasts during the stay, and daily transport to the parks. The prices vary from $112 per person for the basic package (Orlando) to $299 per person for the Premium package (Orlando, Miami, cruise). These prices do not include: taxes, port fees, and reservation fees.
• An invitation letter to help process the USA Tourist Visa application. This letter certifies that the customer has made a commitment with our company to vacation in one of our hotels. The letter is notarized and it costs $29 per family group. This letter must be submitted together with the documents required by the United States embassy in each country. The letter does not guarantee the approval of the visa.
• Vacation bonus, for Cancun in Mexico or Las Vegas in the United States. This bonus has no cost at the time the package is activated. On using the bonus, the client must pay the taxes that apply to this vacation bonus.
• Two (2) tickets for Universal Studios. To receive the tickets, the family group must attend a 90-minute special presentation in one of our Resorts.
• NO seasonal restrictions. Our customers have twelve months (12) to enjoy their vacations + six (6) additional extension months, which allow them to travel on the date of their best convenience.
To buy the package, the client must:
• Accept that the call will be recorded and monitored for security and quality control purposes.
• Immediately activate his/her promotional package by making use of a Visa, Mastercard or American Express credit card.
• Provide the following data:
o First and last name
o Address/City/Country/Postal Code
o Email (Required)
o Credit card number/Expiration date/Security code
• Accept the charge for the value of whole vacation package in accordance with the selected package and the number of persons included in it.
For security and confidentiality reasons, on approval of the transaction and within a period not greater than 48 hours, the customer will receive via email:
• Payment receipt issued by the credit entity
• Payment receipt from Mundo Magico
• Copy of the .mp3 file with the recording of the telephone call
• Documentation containing general information and the steps that need to be followed to make the reservation.
To make the reservation the customer must:
• Have paid 100% of his/her vacation package.
• Send [us] all the signed paperwork together with the supports required by the internal policies of our company.
• Call [us] 30 to 45 days prior to the travel date.
• Pay all legal taxes, reservation fees, and port fees (for those traveling in the Caribbean cruise).

On placing the reservation the customer will receive via email:
• Electronic receipt for the [paid] taxes and reservation fees
• Prior itinerary
• Authorization voucher or certificate
• Terms and conditions of the reservation
• Final travel itinerary with the reservation confirmations
Our reservations department will offer additional services that can be added to the package and which will be subject to charges, such as:
• Airline tickets
• Park entrance tickets
• Room and hotel upgrades
• Car rental
• Private tours
• Dining packages
• Special services: wheelchairs, strollers, vans, buses, etc.
The vacation packages are:
• 100% transferable or negotiable.
• Non-cancellable.
On traveling and arriving at the city of Orlando, the customer must:
• Turn up at the hotel/resort on the agreed date. NOT arriving at the hotel on the reserved date might be subject to additional charges.
• Bring along all the documentation required for the journey.
• Present his/her ID and credit card for internal consumption within the hotel/resort.
Next, the check-in process will carried out by the hotel/resort's staff.
From the above explanation, we will appreciate that all those persons that require any further information call our Customer Service telephone line in the United States at 1+305-371-7144 in order that we may answer any questions or concerns regarding our promotional packages.
We invite all our customers and families that have traveled with us to express the experiences they have had with us. In appreciation we will send you a totally free vacation certificate for 4 days and 3 nights in Cancun, Mexico.
Universal en Linea Inc / Media & Communications Department

SPANISH VERSION
COMUNICADO DE PRENSA/PUBLICACION DE INMEDIATA
Mundo Mágico Orlando/Magical World Orlando es una empresa del grupo Universal en Línea Inc, líder en turismo en la Florida para Latinoamérica, ofrece una explicación formal a todos los usuarios de Internet y en especial a aquellos quienes se han dedicado a difamar sobre el manejo de nuestra operación.
Basado en que la difamación es la comunicación a una o más personas con ánimo de dañar, de una acusación que se hace a otra persona, empresa o institución, física o moral de un hecho cierto o falso, determinado o indeterminado, que pueda causar o cause a ésta una afectación en su honor, dignidad o reputación; y que esta al publicarse en un medio de comunicación masiva como: prensa, radio, televisión o Internet se convierte en un libelo, Mundo Mágico Orlando aclara lo siguiente:
• Somos una empresa de servicios registrada legalmente bajo la licencia de viajes ST37136 en el Departamento de Agricultura y Servicios de Consumo en los Estados Unidos.
• Tenemos más de 15 años en el negocio de turismo y las vacaciones.
• Ofrecemos paquetes vacacionales con precios competitivos, los cuales son válidos por 18 meses.
• Contamos con propiedades (Resorts) de tiempo compartido en la ciudad de Orlando – Florida y Cancún en México.
• Somos dueños de inventario de semanas en más de 300 Resorts en la principales ciudades de Latinoamérica y el Caribe.
• Hemos viajado a mas de 15000 familias desde nuestra creación como empresa.
En relación a nuestras promociones, estas son:
• Colocadas en las principales radios y estaciones de cable y televisión de los países de Latinoamérica.
• Aprobadas y monitoreadas por los organismos gubernamentales de cada país. En la caso de que ellos consideren que de alguna manera la publicidad puede considerarse dolosa, esta es modificada y ajustada para su aprobación.
• Limitadas en número por medio y por país, debido al gran número de llamadas que recibimos diariamente.
A la persona llamar y se encuentra dentro de las llamadas ganadoras de la promoción, se le ofrecerá:
• Paquete vacacional para 4 personas a precio promocional. El paquete incluye hospedaje en hoteles de categoría turista superior, desayunos diarios, durante la estadía y transporte diario a los parques. El precio varía de $112 p/p paquete básico (Orlando) a $299 p/p, paquete Premium (Orlando, Miami, Crucero) estos valores no incluyen: los impuestos, tasas portuarias y cargos de reserva.
• Carta de invitación para ayudar a los trámites de la Visa de turismo americana. Esta carta certifica que el cliente tiene un compromiso con nuestra empresa para vacacionar en uno de nuestros hoteles. La carta es notariada y tiene un costo de $29 por grupo familiar. Esta carta deberá presentarse junto con la documentación que exige la embajada de los Estados Unidos de cada país. La carta no garantiza la aprobación de la Visa.
• Bono vacacional, para Cancún en México o Las Vegas en Estados Unidos. Este bono no tiene ningún costo al momento de activar el paquete. Al utilizar el bono, el cliente deberá pagar los impuestos de este bono vacacional.
• Dos (2) tickets a Universal Studios. Para recibir los tickets el grupo familiar debe asistir a una presentación especial de 90 minutos en uno de nuestros Resorts.
• NO restricción de temporada. Nuestros clientes cuentan con doce (12) meses para vacacionar + seis (6) meses adicionales de extensión, lo que les permite viajar en la fecha de su conveniencia.
Para comprar el paquete, el cliente debe:
• Aceptar que la llamada será grabada y monitoreada por razones de seguridad y control de calidad.
• Activar su paquete promocional al instante, haciendo uso de una tarjeta de crédito Visa, Mastercard o American Express.
• Suministrar los siguientes datos:
o Nombre y apellido
o Dirección/Ciudad/País/Código postal
o Correo electrónico (Obligatorio)
o Numero de tarjeta de crédito/Fecha de vencimiento/código de seguridad
• Aceptar el cargo por el valor total del paquete vacacional acorde al paquete seleccionado y al numero de personas incluidas en el mismo.
Por razones de seguridad y confidencialidad, al aprobarse la transacción el cliente recibirá vía correo electrónico y un lapso no mayor de 48 horas:
• Recibo de pago por parte de la entidad crediticia
• Recibo de pago a nombre de Mundo Mágico
• Copia en archivo .mp3 de la llamada telefónica
• Documentación con la información general y los pasos a seguir para reservar.
Para reservar el cliente debe:
• Tener 100% pago su paquete vacacional.
• Enviar toda la documentación firmada junto con los respaldos exigidos por la normativa de nuestra empresa.
• Llamar de 30 a 45 días antes de la fecha de viaje.
• Cancelar los impuestos de ley, cargos de reserva y tasas portuarias (para aquellos quienes viajen en crucero al caribe)

Al reservar el cliente recibirá vía correo electrónico:
• Recibo electrónico de los impuestos y gastos de reserva
• Itinerario previo
• Voucher o certificado de autorización
• Términos y condiciones de la reservación
• Itinerario final de viaje con las confirmaciones de las reservas
Nuestro departamento de reservaciones ofrecerá servicios adicionales que podrán agregarse al paquete y que serán sujetos de cargos, tales como:
• Boletos aéreos
• Tickets o entradas a los parques
• Upgrades o ascenso de categorías en habitaciones y hoteles.
• Alquiler de auto
• Excursiones privadas
• Paquetes de comidas
• Servicios especiales: sillas de ruedas, strollers (cochecitos), vanes, autobuses entre otros.
Los paquetes vacacionales son:
• 100% transferibles o negociables.
• No cancelables.
Al viajar y arribar a la ciudad de Orlando el cliente debe:
• Presentarse en el hotel/Resort a la fecha acordada. El NO llegar al hotel el día de la reserva pudiera estar sujeto de cargos adicionales.
• Traer consigo toda la documentación del viaje.
• Presentar su documento de identificación y su tarjeta de crédito para consumos adicionales dentro del hotel/Resort
Seguidamente se llevará a cabo el proceso de check-in por parte del personal del hotel/resort.
Por la explicación anteriormente expuesta, agradecemos a todas aquellas personas que requieran mayor información, por favor se comuniquen con nuestra línea de atención al cliente en los Estados Unidos 1+305-371-7144, a fin de aclararle cualquier duda o incertidumbre que tenga en torno a nuestros paquetes promocionales.
Invitamos a todos nuestros clientes y familias que han viajado con nosotros a que expresen su experiencias con nosotros. Como muestra de agradecimiento le enviaremos un certificado de vacaciones completamente gratis por 4 días y 3 noches a Cancún – México.
Universal en Linea Inc / Media & Communications Department

[Zzbyrd]

Hello MundoMagicoOrlando,

Thank you for coming to explain the position of your companiesd and websites, mundomagicoorlando.com, magicalworldorlando.com and tuviajas.com to our members. But I have to say that I personally don't understand your irritation at the questions that were asked and answered on this forum.

I've had to do some extensive research following your post and if you don't mind, I will share my findings;

- I was able to verify the incorporation for Universal en Linea with the Secretary of State and a record is recorded as of 2006. Click here for complete info.

- I see from the link below that you did have a "seller of travel" license duly registered until Feb. 20, 2010 from this link and assume that this has been renewed, but have not had the chance to verify the information as of yet.

- I am concerned with many negative reviews from Latino Americans regarding your business, links below;

http://phoneowner.info/Number.aspx/0017864332350

http://800notes.com/Phone.aspx/1-786-433-2350/2

http://www.tripadvisor.es/ShowTopic-..._Holidays.html

**note to members who don't speak spanish. You may use an online translator like Google and simply copy and paste the text into it to get the English version.

- and then, we get very negative feedback from the BBB of South Eastern Florida, who gives your business, Universal en Linea, an F rating with the explanation for this rating being that you have left unanswered complaints. See link here.

In your explanation post, you mention being in business for 15 years, yet records show that Universal en Linea being incorporated on January 9, 2006. See link.

This tells me that more had to be searched and I found this as companies linked directly to Universal en Linea;

- Vacation Ownership company - see link
- Premier Destinations International Inc - see link
- Valued Guest Inc - see link
- Ecommercetransaction.net - see Whois info
- Orlandodisneylatino.com - see Whois info
- Vacations724.com - see Whois info
- Vuelas.com - see Whois info
- Mundomagicoorlando.com - see Whois info
- Bueno Inc - see link
- Rocena Inc - see link

Further research led me to this website, where I was surprised to see the following message;

http://ecommercetransaction.net/

A NUESTROS ESTIMADOS CLIENTES:

DEBIDO A LA SITUACION ECONOMICA QUE AFECTA EN LA ACTUALIDAD A LA INDUSTRIA DEL TURISMO, ESTA EMPRESA A CERRADO OPERACIONES, LAMENTAMOS MUCHO LOS INCONVENIENTES QUE ESTO LE PUEDA OCASIONAR.

SI USTED ADQUIRIÓ ALGÚN PAQUETE VACACIONAL CON NOSOTROS, FAVOR DE COMUNICARSE DIRECTAMENTE A NUESTRO TELEFONO DE ATENCION AL CLIENTE:

+ 786 433 4495

TAMBIEN PUEDE ENVIAR UN CORREO A :

servicioalcliente@ecommercetransaction.com

O VISITAR LA PAGINA WEB DE NUESTRA COMPAÑÍA SOCIA EN U.S.A. :

http://www.mundomagicoorlando.com/index.php

NUESTRAS OFICINAS DE ATENCIÓN AL CLIENTE ESTÁN LOCALIZADAS EN:

600 NE 36TH ST MIAMI FLORIDA 33139

AGRADECEMOS SU COMPRENSION Y SU PREFERENCIA.

which, with the help of Google translate, give this in English;

Our valued customers:

DUE TO THE ECONOMIC SITUATION IN THE NEWS AFFECTING THE TOURISM INDUSTRY, THIS COMPANY OPERATIONS CLOSED very much regret any inconvenience this may cause.

IF YOU PURCHASED ANY VACATION PACKAGE WITH U.S., PLEASE SENT DIRECTLY TO OUR CUSTOMER SERVICE TELEPHONE:

+ 786 433 4495

You can also send an email to:

servicioalcliente@ecommercetransaction.com

OR VISIT THE WEBSITE OF OUR COMPANY IN USA SOCIA :

http://www.mundomagicoorlando.com/index.php

OUR CUSTOMER SERVICE OFFICES are located at:

600 NE 36th St Miami Florida 33139

We appreciate your understanding and preference.

You may want me to explain how I obtained this information pertaining to your "sister" companies. It was actually through these 3 lawsuits that were filed against various entities you represent or have represented, that were found by Mysteryquest;

United States District Court
In and for the Southern District of Florida
Southern Division
Case no. 02-22569
Magistrate Judge Brown

DISNEY ENTERPRISES INC
plaintiff

vs

PREMIER DESTINATIONS INTERNATIONAL INC
VALUED GUEST INC and
AMAURY MARTINEZ

Cause of the lawsuit (page 1, paragraph 1);

1. This action has been filed by Disney to combat the willful and intentional infringement of its copyrighted properties and trademarks, and includes claims for copyright infringement, federal trademark infringement, false designation of origin and dilution as well as related claims under Florida law.

Reading of paragraph no. 20 (pages 7 and 8) will show that;

20. Disney has made demand upon the Defendants to cease and desist exploitation of its copyrighted and trademark Disney Characters and Disney word marks, and any other activity which suggests that the Defendant's products or services are connected, sponsored, associated or approved by Disney in any way. Defendants have ignored Disney's lawful demands.

UNITED STATES DISTRICT COURT
SOUTHERN DISTRICT OF FLORIDA
MIAMI DIVISION
Case no. 03-21203
Magistrate Judge Brown

MARRIOTT INTERNATIONAL INC., a
Delaware corporation, MARRIOTT
OWNERSHIP RESORTS INC, d/b/a/
Marriott Vacation Club International,
a Delaware corporation and, RENAISSANCE
HOTEL HOLDINGS INC, a Delaware corporation

plaintiffs,

vs

PREMIER DESTINATIONS INTERNATIONAL INC,
a Florida corporation,
VALUED GUEST INC,
a Florida corporation,
AMAURY MARTINEZ,
a Florida resident and,
GEORGE GRAHAM JR,
a Florida Resident

Of which case I quote paragraph no. 1 of page 2;

1. This is an action for federal trademark infringement based on Defendants' unauthorized use of Marriott's names and trademarks, and, independently, for deceptive and unfair trade practices, tortious interference, breach of contract and conversion.

And paragraph 26 of page 7;

26. Defendants, without authority to do so, have also, on several occasions, contacted customers or prospective customers of Marriott, via the telephone, on-line and by local and international mailings, and promised non-existent "free vacation packages" and "prizes" which Defendants would represent included free multiple night stays at various Miami and Orlando Marriott Hotels. Once contact was made by Defendants with Marriott's contacts and customers, Defendants would request the unsuspecting participant to pay up front with their credit cards certain "taxes" or "599$ fee" or other initial amount to claim their "prizes." On some occasions, once the customer would realize that they had been swindled by Defendants because no such "free vacation packages" or "prizes" existed, Defendants would refuse to refund the amounts paid by the customer or offer the customer to put them on other non-Marriott Hotels. Some of these customers have complained directly to Marriott as a result of Defendants' deceptive and unfair trade practices.

IN THE UNITED STATES DISTRICT COURT
IN AND FOR THE SOUTHERN DISTRICT OF FLORIDA
MIAMI DIVISION
Case no. 09-23816
Magistrate Judge Turnoff

DISNEY ENTERPRISES INC,

plaintiff,

vs

SOLEDAD MARTINEZ, d/b/a Vacation
Ownership Company a/k/a
ecommercetransaction.net a/k/a
orlandodisneylatino.com a/k/a
vacations724.com a/k/a
vuelas.com a/k/a
mundomagicoorlando.com;
AMAURY MARTINEZ, d/b/a Vacation
Ownership Company a/k/a
ecommercetransaction.net a/k/a
orlandodisneylatino.com a/k/a
vacations724.com a/k/a
vuelas.com a/k/a
mundomagicoorlando.com;
CECELIA RIVERA d/b/a
ecommercetransaction.net;
UNIVERSAL EN LINEA INC;
BUENO INC;
ROCENA INC, and
CECIL T. SALMON

Of which I would like to quote paragraph 24 of page 10;

The Defendants have, in conjunction with their Travel Packages and through their Unauthorized Advertizements, provided invalid Florida Seller of Travel numbers, which implies to the potential customer that the website is an authorized Seller of Travel in the State of Florida.

[LMsucre]

Ask before giving your credit card!! In this case,
they offer a sensational package to Orlando, Miami and a cruise to the Bahamas for $ 261 (the seller says it is the total cost and not have to pay anything more) however, after you give the credit card, they send the confirmation of payment, and the small print says that taxes are not included. These taxes are $399 per person; they also say is that while in Orlando, the customer is obliged to go to a presentation of 'timeshare'; that presentation lasts 90 minutes. If the client refuses to go to that presentation, there will be a charge of $ 350 to the credit card. They say this information is provided after the customer pays the taxes. WARNING: once the customer calls to complain about the lack of information, they say that money has been charged and is not refundable. Supposedly calls are recorded, but the only recorded conversation they send is the one that confirms the number of credit card and the money charged to it. They never send the recorded conversation held with the person selling the plan in which they say there is nothing else to pay out of $ 261. The customer is entitled to know the full details of what is going to buy before you buy, but they're giving additional payment information as the client has already made pre-payments.

[Zzbyrd]

Hello LMSucre and welcome to AFI!

Thank you for confirming the details of this "transaction", which is exactly what my research has given. Would you please post here the name of the company and website involved, as well as how you heard about this cruise.

There is no such thing as an ongoing "deal" in travel. One may save money by being flexible on the destination or departure dates, season or by benefiting from a special promotion. A good travel counsellor will know how to make clients benefit from his knowledge.

You've unfortunately found out the very hard way that "when it looks too good to be true, it probably is".

[Unregimm]

Hi i would like to know where did you find the information about the cases!
Thanks!

[Zzbyrd]

Hi i would like to know where did you find the information about the cases!
Thanks!

Hello,

All of the information was found using my friend, Google. If you're talking specifically about the court cases, these are publicly available documents. Mysteryquest got them all from this link.