tuviajas.magicalworldorlando.com

[Estrella]

Thank you for your extense response, in fact I fact you are more than right, I have payed 450 USD for 7 nights in an hotel either calypsocay or radisson, including breakfast for 4 people, the y didn.t tell me anything about any conference or aomething similiar, but they did offer us 2 tickets for universal studios and an extra bonus of 3 days to punta cana, or cancun or las vegas (of course the extra taxes on our charge). Question: if I go to the hotel and they didn`t have the reserve but they recognize the promotion, i can stay there, what other new charges can they make? people from the agency told me by mail that the taxes are about 70usd,but if I don`t stay in the hotel I wont have to pay no maney right? well it will be only the fact that I will confinrm my lost of the 450USD payed. they sent me a kind of certificate in wich is included the payed amount and also listed the basics topics or benefits. Also I forgot to tell you that I once called a person from the consumer defense over there in miami and introduced to him my case, and apparently thay calles them and ask them to fullfill a form inwich they had to explain the situation, after that they change their way to treat me and calle me directly to my house, and now they called me to let me know that my package was espiring, that is why I though maybe i could take a the chance to see if i can really use at least the 7 days at the hotel because i travellint to new york but if I have the chance I will love to go to orlando.
well now i think i gave you the hole picture and I hope to see your comments about them, thank you for all your support and patient to explain all this to me!!

[Zzbyrd]

Hello Estrella,

I cannot say what charges a hotel may ask for, as these will vary. Included in taxes, you may find service charges as well. If the reservation is not recognized by the hotel, you may be asked to pay the entire stay at their ongoing rate.

Can you please tell me what consumer defense agency you contacted in Florida?

If possible for you, I would like you to post all exchanges you had with tuviajas, but please remove all of your personal information from it first. This might help me to get a clearer picture of what can be expected for you. If you need help doing this, please contact me by private message.

[orlandovacationinfo]

I'm a computer programmer working for this company.

Estrella, If you would like to reserve your stay at the hotel in Orlando, call our reservations department. The will tell you if there are any additional taxes you need to pay. There will not be any other charges when you get to the hotel. When the reservations department makes your final reservation, you will receive an itinerary and your booking will be confirmed but you can call the hotel and verify if you want. To get the 2 entrances to univerasal studios you have to attend a short presentation. I hope you will use your package and enjoy your trip.

As far as the lawsuits mentioned on this site, they have to do with technical details of how Disney trademarks were used, and they have nothing to do with the products we offer or how we treat customers.

[Zzbyrd]

As far as the lawsuits mentioned on this site, they have to do with technical details of how Disney trademarks were used, and they have nothing to do with the products we offer or how we treat customers.

Thank you for coming to answer these questions orlandovacationinfo. But I would very much appreciate that you take the time to register on site prior to defending the company anonymously the next time around.

The lawsuits were indeed about trademark and copyright infringement; twice with Disney and once with Marriott. And contrary to what you say, mention was made in that of the Marriott as to how your clients were treated. Refer back to this post for a refresher, and more specifically, this part;

26. Defendants, without authority to do so, have also, on several occasions, contacted customers or prospective customers of Marriott, via the telephone, on-line and by local and international mailings, and promised non-existent "free vacation packages" and "prizes" which Defendants would represent included free multiple night stays at various Miami and Orlando Marriott Hotels. Once contact was made by Defendants with Marriott's contacts and customers, Defendants would request the unsuspecting participant to pay up front with their credit cards certain "taxes" or "599$ fee" or other initial amount to claim their "prizes." On some occasions, once the customer would realize that they had been swindled by Defendants because no such "free vacation packages" or "prizes" existed, Defendants would refuse to refund the amounts paid by the customer or offer the customer to put them on other non-Marriott Hotels. Some of these customers have complained directly to Marriott as a result of Defendants' deceptive and unfair trade practices.

Furthermore, numerous web postings will argue about just "how you treat customers";

**Some of these comments are in Spanish. The use of Google translate may become necessary.

http://www.tripadvisor.es/ShowTopic-..._Holidays.html

http://800notes.com/Phone.aspx/1-786-433-2350/2

http://phoneowner.info/Number.aspx/0017864332350

http://www.tripadvisor.com/ShowTopic...n_Rentals.html

http://www.apestan.com/cases/mundo-m...ico_28406.html

Furthermore, searching the BBB of South Florida, we find an F rating for the mother company, Universal en Linea. As may be seen on this page, one may see that out of 8 complaints filed against you in the past 36 months, 6 were closed without a response from your business!!

http://www.bbb.org/south-east-florid...#ratingdetails

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 8 complaints about this company in the last 36 months, our standard reporting period. Of the total of 8 complaints closed in 36 months, 3 were closed in the last year.
These complaints concerned :

1 regarding Issue Not Defined

1 regarding Advertising Issues

1 regarding Contract Issues

1 regarding Delivery Issues

1 regarding Refund or Exchange Issues

3 regarding Sales Practice Issues

These complaints were closed as:

6 No Response

2 Administratively Closed

Here is a warning issued by the BBB regarding Deceptive Travel related Promotions;

BBB Warns of Deceptive Travel-Related Promotions
2/10/2006

Arlington, VA, February 10, 2006 - Better Business Bureaus across the United States and Canada are warning consumers about an increase in deceptive travel-related offers.

Consumers are contacting the BBB to inquire about travel companies that promise "too-good-to-be-true" travel deals. These offers arrive unexpectedly in consumers' mailboxes, or over the telephone, office fax machine or Internet.

Typically, the consumer is told that they have won a "free" trip and must call a number to claim their prize. Or they receive a fax at their place of business promoting an unbelievable vacation deal that looks as if it came through inter-office channels. Others were contacted by someone offering a travel club membership, allegedly worth thousand of dollars. Rest of story here.

Verifying your license (ST37136 - Universal en Linea) with the Florida Department of Agriculture and Consumer Services will show another 9 complaints against your company in 2010 only;

http://csapp.800helpfla.com/cspublic...esssearch.aspx

UNIVERSAL EN LINEA, INC.
4500 SABAL PALM RD, MIAMI, FL 33137-3378
Phone 786-566-1997

Complaints 16
Details
Print
License Type License# Issued Expires Status
Seller of Travel ST37136 02/20/08 02/20/11 Registered
DBA/Other Names
Bueno.Com
Magical World Orlando
Mundo Magico Orlando
Tuviajas
Vuelas
Complaint History 2007 2008 2009 2010
Closed Satisfactory 1 1 2 9
Closed firm Out of Business 3 0 0 0
Branches
Universal En Linea, Inc. -- Miami, Fl

The same government authority also has a warning out for certain business practises;

http://www.800helpfla.com/travel_text.html

Have You Been "Selected" for a Trip? -- BEWARE

How do consumers get involved with unethical sellers of travel? Answering advertisements placed by travel agencies that offer trips to exotic places at bargain prices is one way. Another is filling out cards for vacation trips and dropping them in boxes at flea markets, fairs or other places that attract large crowds. You might receive an internet pop-up informing you that you have won a free vacation or you may also receive a "certificate" or a postcard in the mail. Often, the offer is for a discount travel package.

If you answer an ad, an internet pop-up, or fill out a card, chances are you'll be contacted by a representative of the travel agency informing you that you've been selected for your dream vacation. The choice of words should sound a warning. If you're told you've won a free trip or travel package, Florida law stipulates that you cannot be charged anything other than the cost to get your prize to you. If it's mailed, you can be charged postage; if it's delivered by special carrier, you can be charged the carrier's fee.

Sometimes, however, you'll be told you've been selected for a cruise or vacation -- but you'll need to send an advance payment to cover certain fees. This should be a warning that you've been targeted for something that may be less than a legitimate offer.

Consumers who agree to pay the fees involved in the prizes for which they've been selected should be aware that they might not be getting what they expect. In a worst-case scenario, they'll discover they have nothing to show for their expense and only the courts to turn to for recourse.

Always check around with a couple of local agencies and compare what is available and the prices. Conduct internet searches and ask the travel representatives questions about the offer.

[Zzbyrd]

More websites have come up with the same registration details;

http://www.orlandoholidayspecials.com/
contacto
Universal en Linea dba orlandoholidayspecials.com
600 NE 36th ST, MIAMI, FL 33137
TELE: 001-305-400-4880 STATE OF FLORIDA SELLER OF TRAVEL
PERMIT# ST37136

Telefono:

Argentina 0800-333-0410
Chile 2585-6911 (Santiago)
Peru 1708-5376 (Lima)
El Salvador 2113-3141
Guatemala 235-35425
Colombia 1381-9340 (Bogota)
Mexico 55278-95417 (DF)
Venezuela 21233-57565 (Caracas)
Panama 507-8365062
Dominican Republic 1-829-249-6966
Internacional: 001-305-400-4880

http://whois.domaintools.com/orlandoholidayspecials.com

Registrant:
soledad martinez
4500 sabal palm rd
miami, Florida 33137
United States

Domain Name: ORLANDOHOLIDAYSPECIALS.COM
Created on: 02-Nov-10
Expires on: 02-Nov-11
Last Updated on: 02-Nov-10

Administrative Contact:
martinez, soledad soledad122129@hotmail.com
4500 sabal palm rd
miami, Florida 33137
United States
(786) 417-9613 Fax --

http://viajesorlandoflorida.com/
contacto
Universal en Linea dba .com
600 NE 36th ST, MIAMI, FL 33137
TELE: 001-305-400-4880 STATE OF FLORIDA SELLER OF TRAVEL
PERMIT# ST37136

Telefono:

Argentina 0800-333-0410
Chile 2585-6911 (Santiago)
Peru 1708-5376 (Lima)
El Salvador 2113-3141
Guatemala 235-35425
Colombia 1381-9340 (Bogota)
Mexico 55278-95417 (DF)
Venezuela 21233-57565 (Caracas)
Panama 507-8365062
Dominican Republic 1-829-249-6966
Internacional: 001-305-400-4880

http://whois.domaintools.com/viajesorlandoflorida.com

Registrant:
soledad martinez
4500 sabal palm rd
miami, Florida 33137
United States

Domain Name: VIAJESORLANDOFLORIDA.COM
Created on: 30-Jul-10
Expires on: 30-Jul-11
Last Updated on: 30-Jul-10

Administrative Contact:
martinez, soledad soledad122129@hotmail.com
4500 sabal palm rd
miami, Florida 33137
United States
(305) 588-6382 Fax --

[Zzbyrd]

And these sites as well;

http://orlandoespectacular.com/
Universal en linea inc, dba orlandomagictour.com
600 NE 36th St., Miami, Florida 33137
305-400-4880
Seller of Florida Travel Permit ST37136

Mayapan Travel
Calle 26, #160-B entre 37 y 37-A Santa Ana
Valladolid, Yucatan, Mexico
Mayapan Travel, S.A. de CV

http://whois.domaintools.com/orlandoespectacular.com

Registrant:
soledad martinez
4500 sabal palm rd
miami, Florida 33137
United States

Domain Name: ORLANDOESPECTACULAR.COM
Created on: 15-Jun-10
Expires on: 15-Jun-11
Last Updated on: 15-Jun-10

Administrative Contact:
martinez, soledad soledad122129@hotmail.com
4500 sabal palm rd
miami, Florida 33137
United States
(305) 588-6382 Fax --

http://sunvacationresorts.com
This is an offer to sell travel Florida
Seller of Travel Permit #ST36137
SunVacationResorts.com
Contacto
Vía telefónica
001-305-400-4880

http://whois.domaintools.com/sunvacationresorts.com

Registrant:
sunvacationresorts
av playas mza 14 66 sm 30
cancun quintana roo
cancun, Mexico 77508
Mexico

Domain Name: SUNVACATIONRESORTS.COM
Created on: 18-Nov-09
Expires on: 18-Nov-11
Last Updated on: 27-Feb-10

Administrative Contact:
martinez, soledad soledad122129@hotmail.com
4500 sabal palm rd
miami, Florida 33137
United States
(305) 588-6382 Fax --

http://ofertasorlandoflorida.com
OfertasOrlandoFlorida.com
Miami, Florida
001-305-400-4880

http://whois.domaintools.com/ofertasorlandoflorida.com

Registrant:
soledad martinez
4500 sabal palm rd
miami, Florida 33137
United States

Domain Name: OFERTASORLANDOFLORIDA.COM
Created on: 02-Sep-10
Expires on: 02-Sep-11
Last Updated on: 02-Sep-10

Administrative Contact:
martinez, soledad soledad122129@hotmail.com
4500 sabal palm rd
miami, Florida 33137
United States
(305) 588-6382 Fax --

[wsajo]

A mi también me llego este correo, después de llenar una forma de invitaciopn gratis a visitar USA..
Observen...


Reciba un cordial saludo,

Mi nombre es Caridad Montenegro, Agente Internacional de Turismo asignado y responsable de la entrega de su paquete vacacional, Telefono directo 001-305-400-4848 Extension: 4033


Su oferta completa de paquete vacacional consta de: www.orlandoadventurevacations.com

• 6 Dias de hospedaje en la ciudad de Orlando Florida, Sede de los parques de diversiones mas famosos del mundo, donde disfrutaran de una habitacion doble categoria turista superior, Al igual que desayuno continental tipo Buffette, Traslados del Hotel a los Parques y de los Parques al Hotel diariamente. Y al confirmar su paquete vacacional recibiran entradas de cortesia a UNIVERSAL STUDIO.


• Adicionalmente usted recibira 3 Dias de hospedaje en la ciudad de Miami Florida, para que disfrute de las Playas y Centros Comerciales de la ciudad, Disfrutando de una habitacion doble en Hoteles de Primera linea de turismo internacional.


Adicional :

HAZ CLICK PARA VER VIDEO www.cruisecelebration.com

• Espectacular Crucero de 3 dias a las Bahamas, en nuestro buque insignia BAHAMAS CELEBRATION, donde usted y su familia disfrutaran de un camarote con todas las comodidades al igual que todas las comidas incluidas (Desayuno, Almuerzo, Cena) Nuestro crucero cuenta con 4 restaurantes para disfrutar de la deliciosa gastronomia internacional, Casino estilo las Vegas, Discoteca, Karaoke, Spa y un excelente Staff de animacion para adultos y niños. Igualmente disfrutara usted en la segunda noche de travesia de una Cena de gala donde estaran acompañados por el Capitan del barco.

EL PAQUETE VACACIONAL COMPLETO DE 6 dias en ORLANDO, 3 dias en MIAMI, 3 dias en el CRUCERO : US. $ 199.00 POR PERSONA + impuestos.
Le recordamos que:
• Sus vacaciones tienen una vigencia de 18 meses. Durante este tiempo podrá hacer uso de sus vacaciones cuando usted y su familia lo decidan, es decir, tienen fecha abierta sin restricción de temporada.

• Si usted o sus acompañantes no tienen Visa para entrar a los Estados Unidos, le ofrecemos una carta de invitación certificada al igual que el itinerario hotelero que le servirá como respaldo para los tramites de la Visa en la Embajada Americana de su país.

Aproveche sus vacaciones para disfrutar al máximo! Una vez que tengan su fecha de viaje, deberá comunicarse, con 30 días de anticipación, a nuestro Departamento de Reservaciones para finalizar todos los detalles de sus vacaciones.

Atentamente,


Caridad Montenegro
Agente Internacional de Turismo
Orlando Adventure Vacations
cpmontenegro@promointernacional.com
www.orlandoadventurevacations.com

Telf: 001-305-400-4848 EXT: 4033


Seller of Travel Registered Number # 37136
Tallahasee Florida Tallahasee Florida

[Wonderwoman]

Hola wsajo, Bienvenido,

Me da gusto que hays leido a tiempo esta informacion. Cuando les hablas ellos te piden la informacion de credito porque segun dicen se requiere pagar cuotas de activacion. NO PROPORCIONES NINGUNA INOFRMACION PERSONAL.

Lo mejor es ignorar este tipo de faudes.
Saludos!!