A computer was purchased by my single friend as a treat to herself for her Birthday!! She bought extra Ram and programs the whole 9 yards. They came and delivered her NEW computer and set it up- she was excited as her computer plays a big part in her life--did I mention she is also disabled.. A few days later she starts discovering someone's ( NOT HERS) family pictures. She starts to investigate and finds more than she bargained for. Then the computer starts to become unstable. She is mad--She loads it up and carts it down to Best Buy on St James St in Winnipeg, MB. They start out by telling her that this is indeed a new computer she is wrong. She starts to raise her voice as she becomes frustrated and asks for management--while waiting she talks to other disgruntaled customers that express similar problems-- She finally leaves- computer to be repaired- no compensation for new vs. refurbished for difference in cost And certainly not happy because she wants NEW!! Has anyone else had a scam happen with Best Buy anywhere in North America-- Speak out- they are playing on people as being not knowledgeable enough to realize what they are doing Speak Out!!