Finance Houses

Garreg Ddu

Staff member
yes, we do get thanks from Banks and other Financial Institutions when we help them to track down frauds and save them money! Here is an example from PayPal:

From: <>
Sent: Friday, November 28, 2008 12:10 AM
To: "Garreg Ddu" <********@*****.***>
Subject: RE: - Your recent report to PayPal (KMM106742886V67795L0KM) :kf1

Hello Garreg Ddu,

Thanks for forwarding that suspicious-looking email. You're right - it
was a phishing attempt, and we're working on stopping the fraud. By
reporting the problem, you've made a difference!

Identity thieves try to trick you into revealing your password or other
personal information through phishing emails and fake websites. To learn
more about online safety, click "Security Center" on any PayPal webpage.

Every email counts. When you forward suspicious-looking emails to, you help keep yourself and others safe from identity

Your account security is very important to us, so we appreciate your
extra effort.



This email is sent to you by the contracting entity to your User
Agreement, either PayPal Ince, PayPal Pte. Ltd or PayPal (Europe) S.à
r.l. & Cie, S.C.A. Société en Commandite par Actions, Registered Office:
5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118

Garreg Ddu

Staff member
Thanks from NatWest Bank UK after a "Phish" attack

From: ~ Phishing@NatWest
Sent: Sunday, February 08, 2009 2:55 PM
To: Garreg Ddu
Subject: Thank you for your email

Thank you for sending on the suspected scam email you recently received.

We are committed to tackling the threat of financial crime, ensuring that your online banking experience is as safe and secure as possible. Our efforts are focused on taking appropriate action against those responsible for scam emails.

How to spot scam emails

Scam emails will often ask you to verify or confirm your account or online banking details
Scam emails may convey a sense of urgency by threatening to discontinue your service
As fraudsters are unlikely to know your name, scam emails are often addressed with an impersonal greeting such as ‘Dear Valued Customer’
Scam emails may contain poor spelling or grammar, or other unusual language
Fraudsters can disguise website links in emails to make them appear genuine - don’t trust these

We will never ask for your security and personal details by email.

If you do receive a scam email again,

Do not follow any website links or click on any attachments
Forward it to
Delete all scam emails from your mailbox

What else can you do?
For further information on keeping you, your computer and your money safe, please visit our Security Centre at

Thank you

National Westminster Bank Plc, Registered in England No. 929027. Registered Office: 135 Bishopsgate, London EC2M 3UR.

Authorised and regulated by the Financial Services Authority.

This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer.
Internet e-mails are not necessarily secure. National Westminster Bank Plc does not accept responsibility for changes made to this message after it was sent.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by National Westminster Bank Plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.


That's very nice of them, just the kind of thing that keeps you going after the next one. A job well done :cool:

I killed a few fake banks and websites and always sent the original owner/bank/company an email to tell them about my findings and report. Must be my bad English, I never heard a word back, yet :D
I guess I have to try harder the next time.

Garreg Ddu

Staff member
Finacial regulators say "thank you" as well

From: "IMFreturns" <>
Sent: Wednesday, April 22, 2009 10:28 AM
To: <*********@******.***>
Subject: RE: Contact Us form submission, ISS00982145

Our Ref: .ISS00982145

In order that we can deal with this matter as quickly as possible please do not delete the Subject line of this email when you reply. You can add further wording to it but please do not Remove "ISS00982145".

Dear Mr ********

Thank you for your email dated 4 April 2009.

I have checked the Financial Services Authority's (FSA) Register of authorised firms and can confirm that Reality National Bank is not authorised by the FSA. By law, banks carrying on business in the UK must be authorised by the FSA. If you do business with a firm that is NOT authorised, you will NOT get the protection of the UK complaints and compensation schemes.

Further information

The FSA has warned the public about many unauthorised internet banks. These are listed on our website at However, even if a firm is not on the list, consumers should still always check the FSA Register to be sure that they are dealing with a genuine bank. Also, you can find more information on online fraud at

For guidance on how consumers can protect themselves against internet threats (such as online fraud, viruses, spam emails and spyware) you may wish to visit

How we will use the information you have provided to the FSA

We welcome information which could highlight wider concerns that could affect our regulatory activities, and the information you have provided will be looked at by the relevant department within the FSA. Please note that we will only contact you again if we require further information from you. I would like to thank you for taking the time to prepare and send your email to us.

I trust this is of assistance.

Yours sincerely

P B****** (Mr)
Customer Contact Centre
Retail Markets Business Unit

Let us know what you think of the service provided by the Customer Contact Centre by sending your comments to:


Super Moderator
A wee bit late, :)

to XX
subject Fradulent Internet Bank Spoof

Dear Mr X,

Reference is made to your email dated 30 January 2010 which we received via BNMtelelink.

We truly appreciate your concern and time taken by your goodself in highlighting this matter to our attention. Kindly be advised that our IT department has attended to this matter with high priority.

Thank you.

Yours sincerely,

Santhanamary Ramien

Group Resolution Management



Super Moderator
from Veronica Weir <>
to X
date Mon, Aug 16, 2010 at 4:29 PM
subject RE: [#RFV-489239]: Fraudulent Spoof Site -

hide details 4:29 PM (12 minutes ago)


Thank you very much for your assistance on getting this closed down, much appreciated,

With regards

Veronica Weir
Compliance Officer

Eastgate Court,
High Street,
Surrey GU1 3DE
Web: +44 (0)1483 400432
+44 (0)7725 790098
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