Michael Friedman, WA Surveys, mystery shopper

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From: "Walker WENDT" <jimdoerr007bwgpn@consultant.com>
Date: Sun, 4 Jan 2009
Subject: RE: wqSecret Shopper[800U.S.D./weekly]

We are glad that you are interested in the Mystery Shopper position. Reports from these customers serve as the basis for improvement measures to be taken. We can offer you an integrated suite of business solutions that will be a source of decisions for your company to achieve tangible results in the marketplace. Other companies hire us to act like customers to analyze how they are managing their services as to their customers.

Mystery Shopping is reliable tool a business can use to gather objectivity information regarding their customer service performance in a right moment This moment is when they interact with customers during their normal daily routines, not when the personnel is on their best behavior because of the boss control or so. You suppose as like ordinary client, so after observations you can compare your own opinion and that what is indeed without disguise truth. We must remain anonymous, and You must act as a ordinary customer and be careful to do nothing that would detect you as a shopper. Unskilled shopper could straight ask the manager's name for no clear or appropriate reason.

You must explane content of process to that someone, whom you are going to bring with you on the shop Beware eavesdropping by employees. Remember If anyone notices you like a good shopper, that rumour will quickly spread around the establishment and you will get reputation of the best customer service in town. The leading corporations address to us because there is no company that can afford to have discrepancy between the promise of quality and its actual state. The nation's premiere mystery shopping and customer experience measurement company. It is very important for a business to effectively compete in today's economy, that is why they need to be ready to increasing sales by:

* Retaining existing customers
* Improving customer loyalty
* Acquiring new customers
* Creating word-of-mouth advocacy

As we get a contract to do so, you would be departure to the company, you will get the funds you need to do the job, after which you would write a detailed report of your research.

Examples of details you would forward to us are:
1) Terms to get served.
2) Politeness of the attendant.
3) Customer service professionalism.
4) Sometimes you might be required to upset the attendant, to see how they deal with difficult clients and force-majeure circumstance.

Then we inform the company executives and they will carry out their own duties to improve their services. Most companies contact us when people complain about their services, or they feel there is a need for them to improve upon their customer service. Our company partners communicate with you to implement proven mystery shop auditing and surveying strategies that required critical information about customer experiences. You will be paid $80 for every duty you carry out, and get transportation allowance. Your work be to estimate and comment on customer service in a restaurants, retail stores, casinos, shopping malls, banks and hotels in your area.

Qualities of a good Mystery Shopper:
* Is 21 years of age or older
* Loves to go shopping
* Is fair and objective
* punctuality
* Is very observant and able to focus on details
* Is fairly intelligent
* Has patience
* Is detail oriented
* Is practical
* Ordinary
* Is trustworthy=20
* Explains well in writing
* Is discreet=20
* Loves to learn=20
* Handles deadlines=20
* Has full internet access (at home or at work)

To submit the application for consideration send the following information to this E-Mail: [michael.friedman002@gmail.com=20]
Full Name:
Address:
City:
State:
Zip Code:
Phone Number:
Age:
Occupation:

As we receive your information we will add you to our database and we will look for locations in your area that needs to be evaluated.

Thank you,
Michael Friedman
WA Surveys
4140 Roosevelt Way NE
Seattle, WA 98105
 
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