Micheal Harvey


Staff member
From: Micheal Harvey <noreply@rcn.com> [
Date: Fri, 21 Sep 2012 5:36

Dear Agent,

You have been accepted as one of our Mystery shopper/Survey Agent. You will be evaluating Wal-Mart Stores and Western Union Services in your neighborhood, Kindly check out for one Wal-Mart store and one Western union Agent outlet you will like to evaluate, make sure the store and the outlet you will chose are close to your area as much as possible, You will have to send the name and address of the two location to us, Please note that you are to act Cool, Calm and Confident through out the period which you will be carrying out your survey at the store, in order not to arouse any suspicion. you will be shopping at Wal-Mart stores and also make a transaction at the Western union, You will write a report about the customer services , you will send your report back to us via Email, you will have to use the following pointers to prepare your report :

- Assessment and advice on customer care.
- Store layout and ease of selection.
- Depth of selection.
- Customer care programme and service audits.
- Staff appearance.
- Staffs approach.
- Staff knowledge of product.
- General Service level.
- Store cleanliness.
- Cash and wrap area appearance.
- Exit polls.
- Telephone surveys, and market research projects undertaken

A package will be sent out to you, inside the package you will find your Compensation payment and other fund you will use to carry out your surveying process , You must not use your personal money to complete any of the surveying process and there will be no reimbursement of any kind since we are providing you with all the fund you will need to carry out the survey. An Evaluation Instruction will be given to you through email, this will tell you what to do at the Wal-mart and the Western union location and how to expend the fund at each location. Please reply this Email and give us the name and address of the Wal-mart and Western union location you will be evaluating and re-confirm all your below details again in order to avoid confusion.


Micheal Harvey.