Royal Mail missed delivery scam

UK residents are advised to exercise caution when receiving Royal Mail missed delivery cards, due to an increase in fraudulent cards being sent out.

Recipients were asked to call an 0208 number, which does not belong to Royal Mail, in order to arrange for themselves to be united with their parcels.

Victims say that the call, which asked for contact details and a consignment number by automated message, costed them £45.

Royal Mail said, "Our security team is looking into this incident as a matter of urgency."

How to tell them apart

  • The cards have been reported as very similar to Royal Mail's official missed delivery cards.
  • Text, colours and layout are all similar.
  • 'bring ID' is written in a circle in the top corner.
  • However, the Royal Mail crest is missing from the top.

How to avoid this scam

Royal Mail said, "Customers should check delivery cards very carefully to ensure they are genuine, and remain vigilant.

"Customers should also consider whether they are expecting a delivery from the company named on the card."

What to do if you send money

Contact Citizens Advice or Action Fraud, who can help you make a report and give you guidance. Contact details can be found on their websites.